Privacy Policy

1. Introduction

TurfTap ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our mobile application, website, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using TurfTap, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Account registration information (name, email, phone number, profile picture)
• Booking and payment information (court preferences, booking history, payment methods)
• Communication data (messages, reviews, ratings)
• Profile information for players and venue owners
• Location data when you search for courts or create a listing

Information Collected Automatically

• Device information (device type, operating system, unique identifiers)
• Usage data (app features used, pages visited, time spent)
• Location data (GPS coordinates with your permission)
• Log data (IP address, access times, browser type)
• Cookies and similar tracking technologies

Information from Third Parties

• Payment processors and financial institutions
• Social media platforms (if you link your account)
• Other users who provide information about you

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our Service
• Processing bookings and payments
• Communicating with you about your account and transactions
• Sending promotional materials and updates (with your consent)
• Personalizing your experience on our platform
• Detecting and preventing fraud and security issues
• Complying with legal obligations
• Analyzing usage patterns to improve our Service

4. Sharing Your Information

We may share your information with:

• Venue Owners and Players: Your profile information and booking history (with your control)
• Service Providers: Payment processors, hosting providers, analytics services
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for sensitive data
• Secure HTTPS connections
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise any of these rights, please contact us at privacy@turftap.co.

7. Retention of Information

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Booking history and transaction records are retained for legal and accounting purposes. You can request deletion of your account at any time.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using TurfTap, you consent to the transfer of your information to countries outside your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or within the app and updating the "Last updated" date. Your continued use of the Service following such notification constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: